Returns and refunds for plans, devices, and accessories purchased through 02officialsonline are handled in accordance with O2’s policies. The following outlines typical processes customers can expect.
Consumer customers generally have a 14-day cooling-off period starting from delivery (or activation where applicable) for contracts and goods, subject to O2’s terms.
Devices should be returned unused, with original packaging and all accessories included.
Activated SIMs and used consumables may be non-returnable per O2 policy.
Contact 📧 Contact@02officialsonline.com to initiate a return. We will provide instructions and any RMA details supplied by O2.
Refunds are processed after O2 confirms receipt and inspection of returned items. Refunds are normally issued to the original payment method. Timing may vary depending on your payment provider.
If services have been used or activation has occurred, partial charges may apply in accordance with O2’s terms.
Special or clearance items, personalised products, or opened/used accessories may not be refundable. Business customers may be subject to different return terms.