Orders with 02officialsonline are confirmed once payment is received and contract checks are complete. You will receive confirmation via email or SMS.
Deliveries are managed by O2’s courier partners. Standard UK delivery usually takes 1–3 working days, depending on stock availability and location.
Tracking information will be provided where available. Quoted delivery times are estimates.
Standard delivery is generally free. Any applicable charges will be shown at checkout.
Deliveries are limited to UK addresses unless otherwise stated. Certain addresses (e.g., PO Boxes) may be excluded by couriers.
If your order is lost or arrives damaged, report it immediately to 📧 Contact@02officialsonline.com so we can coordinate with O2 and the courier to investigate and resolve the issue.