If you have a complaint about 02officialsonline’s service, please email us with full details: 📧 Contact@02officialsonline.com
We aim to acknowledge all complaints promptly and provide an initial resolution or plan within 5 working days.
If you remain dissatisfied after our response, you may request escalation. For contract, billing, or service issues handled by O2, we will direct you to O2’s escalation process and support you as needed. If the issue remains unresolved, you may escalate to the UK Communications Ombudsman or the relevant dispute-resolution body.
02officialsonline logs and retains complaint records to monitor trends and continuously improve our services.