Customers usually have 14 days to cancel from the date of delivery or activation (for distance contracts) without penalty — refer to O2’s contract details for specifics.
You can contact O2 customer support (details provided in your contract) or reach out to us at 📧 Contact@02officialsonline.com, and we will guide you on the next steps.
For cancellations within the statutory cooling-off period, you may be required to return goods and will receive a refund in line with O2’s Returns & Refunds Policy.
Refunds are processed by O2 according to their procedures. Partial charges may apply for any services used prior to cancellation.
Activated or used SIMs and certain business contracts may not be eligible for cancellation or may be subject to different terms.