At 02officialsonline, your privacy is important to us. This Privacy Policy explains the personal data we collect, why we collect it, how we use it, who we may share it with, and the rights you have regarding your personal data.
This policy applies to visitors and users of 02officialsonline and the services provided through the site, including comparison, advice, and sign-up assistance for O2 plans and devices.
Contact Details: Name, email address, postal address, and phone number (if provided).
Order & Transaction Details: Selected plans, devices, payment information, billing and delivery addresses, and contract preferences.
Account Information: Login credentials (if applicable), account settings, and correspondence history.
Browsing & Device Data: IP address, browser type, device identifiers, pages visited, referral data, analytics, and cookie data.
Communications: Messages you send us (support queries, complaints), and call recordings if applicable and notified.
To process and manage orders, contracts, and sign-ups with O2.
To communicate with you regarding orders, delivery, billing, returns, or your account.
To provide customer support and handle complaints.
To improve and personalise site content, product recommendations, and user experience.
To detect and prevent fraud, abuse, or other illegal activities.
To comply with legal and regulatory obligations.
We rely on consent, contract performance, legitimate interests (e.g., site improvement, fraud prevention), and legal obligations as lawful bases for processing your data.
We do not sell your personal data.
Personal data may be shared with O2 and O2’s authorised partners for contract provisioning, SIM activation, device fulfilment, and delivery.
Data may be shared with logistics and courier partners to complete deliveries.
Analytics and advertising providers may receive limited, aggregated, or pseudonymised data as described in our cookie and analytics sections.
We may disclose information when required by law, to protect rights, or in connection with legal claims.
We retain personal data only as long as necessary for the purposes described, to comply with legal obligations, resolve disputes, and support legitimate business needs. Specific retention periods depend on the type of data and its purpose.
If your data is transferred outside the UK, appropriate safeguards (e.g., standard contractual clauses) will be implemented.
We use HTTPS and commercially reasonable technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure, or destruction.
Depending on local law, you may have rights including: access, correction, deletion, data portability, restriction of processing, objection, and the right to withdraw consent. To exercise your rights, contact: 📧 Contact@02officialsonline.com
Our services are not directed at children under 16, and we do not knowingly collect personal data from children under 16.
Our site may include links to third-party websites (including O2). We are not responsible for the privacy practices of these sites.
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date.